Here's a perfect example. My daughter recently got the latest generation iPod Touch. Without any coaching, reading of instructions, or calling the help desk, she was using the new device, downloading apps, and having a great time within minutes. Now it could be that teenagers just have a sixth sense that allows them to instantly adapt to new technology, but I think it's more than that. Apple has revolutionized the way we interact with the technological world, both in the realms of software and hardware. We sometimes refer to this as self documenting, which means you don't have to have special background knowledge or external documentation to get something set up or to work the way you want it to. Self documentation means the gadget, software program, or app guides you through everything you need to know to get it up and running. This can take the form of wizards, tips, or leading questions that get you where you want to go quickly and intuitively.
We've tried hard to do the same thing with our employee time clock software. Let's face it, there are two types of people in the world, those who read instructions and those who don't. I happen to be an instruction reader, my daughter is not. If she had to read a twenty page users guide just to get her iPod Touch up and going, it would not have been pretty. Self documenting software caters to both kinds of people, it's intuitive enough not to frustrate the 'no instructions' types like my daughter, and yet provides enough hand holding for people like me who need a little reassurance every now and then. I truly believe you can have our free time clock software trial up and running in minutes, even if you're not technologically savvy. If you can't, then let me know because it means we've still got some work to do.
Jeff Morrow
Virtual TimeClock Product Specialist
Posts
